A few things worth knowing before you order.

Send us the room dimensions and access details and we’ll help you check them against the product. We look at the finished size, the route in and the power requirements before you order.

Room length, width and ceiling height, the narrowest doorway or turn on the route in, and where the nearest suitable power supply is. Photos are useful too.

It depends on the product. Some use a standard outlet and others need dedicated electrical work. Check the product specifications, and ask us if you want help understanding what is required.

Most products are built to the manufacturer’s standard options rather than made completely to measure. If you need something different, tell us what you are trying to achieve and we’ll check what options are available.

Lead times vary by brand and product. We’ll use the supplier’s current estimate and, where possible, confirm the expected dispatch or delivery timing before you place the order.

Larger products usually arrive by freight and may be delivered curbside. The exact service varies by supplier, so check the product page or ask us before ordering.

It depends on the product. Some include delivery and others have a separate freight charge. The product page will show the terms we have for that item.

Our current focus is U.S. delivery. Access can vary by location, so if you are on an island, private road or somewhere with restricted access, contact us before ordering and we’ll check the freight options.

Installation depends on the product. Some items are designed for customer assembly, while others may need an electrician, contractor or specialist installer. Check the product page and ask us if you are unsure.

Warranty terms vary by brand and product. The applicable warranty is shown on the product page where we have it, and we can confirm it before you order.

Start by contacting us. We’ll help you work out the correct warranty process and what information the manufacturer needs.

Return terms vary by supplier, and made-to-order or configured products may not be returnable. Check the Returns section on the product page before ordering.

Contact us as soon as possible. Whether an order can be changed or cancelled depends on the supplier, whether production has started and whether it has already shipped.

Take clear photos of the item, crate and packaging before moving or unpacking it further, then contact us as soon as possible. Freight claims often need evidence from the time of delivery.

Available payment methods are shown at checkout. Financing or instalment options, where eligible, are shown on the relevant product or checkout flow.

Call +1 (424) 600 9901, Monday to Friday, 9 AM to 5 PM ET, or email info@simgolfer.com. SimWellness is part of Sim Golfer, so you may hear from either name.