Refund policy
Returns & Refund Policy
At SimGolfer, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
30 Day Return Policy
You have 30 days from the date of delivery to request a return on most items. To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging with all accessories included
- You must provide proof of purchase
How to Request a Return
Email us at info@simgolfer.com with your order number and reason for return. We'll provide you with a returns authorisation and instructions.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error. For large items, return collection starts at $79.99. We'll provide a prepaid return label where applicable.
Faulty or Damaged Items
If your item arrives damaged or is faulty, contact us within 48 hours of delivery with photos. We will arrange a free collection and full replacement or refund at no cost to you, regardless of your location.
Refund Processing
Once we receive and inspect your return, we'll notify you of approval or rejection. Approved refunds are processed to your original payment method within 5-10 business days. Refunds are issued in the original currency of purchase.
Non-Returnable Items
- Software licenses that have been activated
- Custom or made-to-order enclosures
- Items that have been professionally installed (unless faulty)
Installation Services
Professional installation services are non-refundable once the installation has been completed. If you cancel an installation booking more than 48 hours before the scheduled date, you will receive a full refund of the installation fee.
US Consumer Rights
Nothing in this policy affects your statutory rights under applicable US state consumer protection laws.